Returns & Exchanges

At Heavy Metal, we want you to be completely satisfied with your gear; if your items don't fit or meet your expectations, we offer a 30-day return window for all unworn apparel. Please ensure all original tags remain attached and items are free of any signs of wear or washing.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Gear

  Securely pack the items in their original packaging, ensuring all labels and tags are intact to qualify for a full refund.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.