Frequently Asked Questions
Everything you need to know about our premium apparel and service.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start an exchange or request a full refund.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your materials sustainably sourced?
At Heavy Metal, we prioritize quality and ethics. 80% of our cotton is organic, and we work exclusively with manufacturers who follow fair labor practices and environmental standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order once it has shipped?
Yes. As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.